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FAQ's

All you need to know for your journey

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Traveling on the bus

 

What do I give the driver when boarding the bus?

The bus driver, dispatcher or customer service agent will check your ticket reservation prior to boarding the bus.

What do Go Buses look like?

Go Bus is a silver bus with a green logo. Bus may also include an Academy logo.

What is your luggage policy?

Customers can bring 2 pieces of luggage totaling no more than 50 lbs to be stored underneath the bus. Bags brought aboard the bus must fit in the overhead bin area.

Can I take my bicycles, skis etc on board?

Bicycles and skis can be stored below the bus as long as room exists. Please speak to a customer service agent before boarding.

What amenities do your buses offer?

Amenities aboard Go Buses include clean restroom, reclining seats with foot rests, reading lights, temperature control system, overhead luggage storage compartments and free Wi-Fi.

Can I bring food on the bus?

Yes, you can bring food and drinks on board Go Buses. We ask that you be respectful of fellow passengers and keep your seating area clean during the trip.

Can I bring my pet on board?

Pets are not allowed on Go Buses.

How long will my trip take?

A journey between Cambridge, MA and Manhattan with a stop in Newton should take 4 hours and 40 minutes. However, unexpected traffic may increase travel times.

Does the bus make stops?

The only scheduled stops for Go Buses are midtown Manhattan, Mount Holly, NJ New Haven, CT, Hartford, CT, Providence, RI, Newton, MA, Cambridge, MA, L'Enfant Plaza, DC, Eastern Market, DC, Alexandria, VA, Manassas, VA, and Vienna/Fairfax, VA. Please check where you bus will make stops when booking your ticket.

Age of Passengers

You must be 18 years of age or over to make travel reservations. All individuals under 18 years of age must be accompanied by an adult when travelling. By purchasing a ticket, you confirm you are at least the age of 18 and that any passenger under age 18 will be accompanied by a responsible person 18 years of age or over. GOBUSES reserves the right, but is not obligated, to verify the age of any passenger and deny access to anyone under 18 years of age who is not accompanied by a responsible person 18 years of age or over.

Making Reservations

 

How can I pay for my ticket?

Go Buses accepts payment via credit and debit cards. The quickest and easiest way to purchase tickets is through our website or mobile app. Dispatchers at Newton, MA, Manhattan, NYC, and our call center can assist with credit card processing. Effective February 15, 2019 we no longer accept cash.

What is the GO Flex Ticket?

A GO Flex Ticket will allow you the flexibility to manage your booking right up to time of departure, without amend or cancellation fees. The window to manage a GO Ticket booking will depend upon your loyalty level and GO Tickets are subject to change fees. GO Flex Tickets can be cancelled and refunded for cash value, GO tickets can only be exchanged for loyalty points. GO Flex Tickets are only available from GoBuses.com and the Go Buses app.

What is your response to the coronavirus (COVID-19) outbreak?

SPECIAL HOLIDAY SERVICE

Go Buses is pleased to announce a limited service offering for the upcoming Columbus Day and Indigenous Peoples' Day Holiday weekend! We'll be offering daily service on two routes: Manassas, Vienna, and Tysons Corner, Virginia - NYC and Cambridge and Newton, Massachusetts - NYC. Trips are available now from Thursday, October 8th through Monday, October 12th. Hurry - only a limited number of seats are available!

Go Buses is setting the BEST IN THE INDUSTRY standards to reduce the risk of COVID-19 transmission:

-Two seats for every passenger to ensure buses are BELOW HALF CAPACITY.

-Contactless ticketing and boarding process

-Thorough cleaning of all coaches, including the use of an EPA-approved sanitizing mist

-All passengers over the age of 2 are required to wear face coverings at all times onboard Go Buses

Do I have to wear a face mask?

Yes. All passengers must wear face coverings at all times on the bus. Passengers who refuse to wear a face covering may not be allowed on board.

Seating Reduction

To help ensure that there is enough room for proper social distancing, we have reduced the number of passengers on board to less than half. Please seat yourself with physical distancing in mind so that everyone can have an empty seat next to them.

What steps are you taking to keep buses clean?

Every bus is thoroughly cleaned and high-touch areas are sanitized every day. Our cleaning process utilizes EPA-approved disinfectants and follows the most up to date guidance.

We have also made cleaning wipes and/or hand sanitizer available on all buses.

You can learn more about our vehicle cleaning process here:

How do I board the bus?

For the safety of our passengers and employees we have implemented a contactless boarding procedure.

You must wear a face mask or covering at all times onboard Go Buses. Passengers who refuse to wear a face covering may not be allowed on board.

Please maintain 6-foot social distancing from other passengers and the driver while waiting to board the bus.

When you reach the front of the line, tell the driver your name or order number (from a safe distance). The driver will verify you are on the trip manifest. There is no need to show the driver your phone. The driver will instruct you how to stow your luggage.

What about luggage?

Please mind your surroundings as you claim your luggage and maintain social distancing from the driver and other passengers while handling luggage.

What about water bottles?

For the time being, we have suspended water bottle distribution on our buses. This will reduce the amount of trash and potential for spreading the virus. Please help our teams maintain a high level of sanitation onboard and properly discard any trash as you exit the bus.

What is closed?

The Go Buses terminal building at Riverside Station in Newton, MA will remain closed until further notice. Buses will pick up in front of the building.

What if I don’t feel well?

If you are sick or do not feel well, STAY HOME and follow CDC guidance. You can cancel your trip online to receive points for future travel.

Effective immediately, all tickets purchased through Go Buses.com or the Go Buses app can be cancelled or changed up until time of departure. GO Tickets will be issued to your account as points, GO Flex tickets will be returned to your payment card. At this time, tickets purchased through 3rd party booking sites cannot be changed.

What about expiring rewards points?

All Go Buses rewards points that were scheduled to expire in 2020 will be extended to the end of the year.

Travel Advisory

Arriving in New York State? New York State has issued a travel advisory for anyone entering the state from states or territories that are experiencing recent, significant, community-wide spread of COVID-19*.

All travelers to New York State must fill out the following form to determine whether a 14-day precautionary quarantine is required.

*For a list of states and territories that meet the criteria for required quarantine due to significant community transmission, visit https://ny.gov/states. This is based upon a seven-day rolling average, of positive tests in excess of 10%, or number of positive cases exceeding 10 per 100,000 residents.

You can access the form at: https://forms.ny.gov/s3/Welcome-to-New-York-State-Traveler-Health-Form

Why do I need to register for an account with Go Buses?

Setting up an account on gobuses.com enables us to provide you the best service and offers.

What is your policy for tickets purchased through a third party seller?

Tickets purchased through a third party seller are non-transferable and non-refundable.

How far in advance can I make a reservation?

Reservations can be made 6-8 weeks in advance.

What confirmation do I get for my reservation?

A ticket confirmation will be sent to you via e-mail or you can show the reservation to customer service from your smart phone.

What is my reservation number?

The reservation number confirms your seat on the bus.

Can I bring a child safety seat on board?

Passengers are welcome to use their own child safety seats on board our equipment. It is your responsibility to ensure that such seats are approved for use on board buses and that you bring any and all additional equipment that may be required to properly use such seats such as safety strapping and belts. Go Buses does not provide strapping or other child safety seat required equipment. The use of such safety seats may require the purchase of a second ticket. Check with a customer service agent prior to boarding.

What is your refund policy?

All reservations are honored for the date and time chosen only. You can manage your reservations up to 48 hours before departure time by logging into your account.

Joining Go Buses rewards can allow you to manage your reservations closer to departure time. Learn more about Go Buses Rewards here.

GO Tickets may be refunded for rewards points, which can be applied to future travel.

GO Tickets may be subject to change and cancellation fees.

Tickets purchased through 3rd parties or other websites may not be eligible for refunds or exchanges.

Check out GO Flex tickets for our most flexible travel option.

See full terms and conditions here.

Can I change my reservation?

You can change your reservation through the website as long as it is not within 48 hours of your original departure.

Joining Go Buses rewards can allow you to manage your reservations closer to departure time. Learn more about Go Buses Rewards here.

GO Tickets may be subject to cancellation and change fees.

Tickets purchased through 3rd parties or other websites may not be eligible for refunds or exchanges.

Check out GO Flex tickets for our most flexible travel option.

Can I make a reservation over the phone?

Yes by calling 855-888-7160.

Boarding

 

What do I give the driver when boarding the bus?

A field dispatcher or driver will check your ticket or smart phone prior to boarding the bus.

How does your boarding process work?

Tickets are purchased online. In Manhattan and Newton, MA field dispatchers and customer service agents will check tickets prior to boarding. In Cambridge, MA the bus driver will check tickets. Customers traveling stand by from Cambridge will have their seat from Newton to Manhattan confirmed by a customer service agent in Newton.

What if I’ve forgotten my email confirmation?

If you have forgotten your e-mail confirmation you can either login to your account and show a customer service agent the ticket on your phone or use a valid form of ID.

Do you accept confirmation via cell phones?

Yes. Confirmations via smart phone are acceptable.

Do I have to book my seat in advance?

Visit gobuses.com to book your tickets.

Do you have a stand by policy?

Customers can stand by for departures on the same day as their original departure. Seats are not guaranteed and filled on a first come first serve basis. A new ticket purchase is required to travel.

What if I miss my departure?

All reservations are honored for the date and time chosen only.

If you miss your departure a new ticket purchased would be required. Tickets are nonrefundable and are not exchangeable if you're within the 48 hour policy.

Where exactly do your buses stop?

Go Buses stops are in:
New York City (West 30th Street - between 9th & 10th Avenues)
Mount Holly, NJ (6 Western Drive (Directly off NJ Turnpike Exit #5) Westampton, NJ 08060)

Newton, MA (Riverside Bus Station, 335 Grove Street, Newton, MA 02466)
Cambridge, MA (Alewife Bus Station, 351 Rindge Avenue, Cambridge, MA 02140)
Providence, RI (Canal Street and Smith Street)
New Haven, CT (Union Station Garage, 40 Union Ave., New Haven, CT 06519)
Hartford, CT (Morgan St. Garage - Columbus Blvd.)

Vienna/Fairfax, VA (Vienna/Fairfax-GMU Metro Stop, 9550 Saintsbury Drive, Fairfax, VA 22031)
Alexandria, VA (Eisenhower Ave. Metro Station, 2400 Eisenhower Avenue, Alexandria, VA 22341)
L’Enfant Plaza, DC (400 C Street SW, Washington, DC)
Eastern Market, DC (801 Pennsylvania Ave SE, Washington, DC 20003)
Manassas, VA (Gainesville Commuter Lot, 7312 Cushing Rd., Manassas, VA 20109)
Eastern Market, DC (801 Pennsylvania Ave SE, Washington, DC 20003)
Tysons Corner, VA (Tysons Corner Metro Stop, 1784 Tysons Blvd, Tysons, VA 22102)
Greenbelt, MD (Greenbelt Metro Stop, 5717 Greenbelt Metro Drive, Greenbelt, MD 20740)

Go Buses Rewards

 

How do I enroll in the loyalty program?

Enrolling in the loyalty program is easy. Simply visit account home and create an account. You will now to start collecting points for every $ you spend.

How do I earn loyalty points?

Customers earn 100 points for each dollar purchased on gobuses.com.

How do I redeem my loyalty points?

You can redeem your points when making a purchase on gobuses.com. Points can be redeemed on complete journeys. You must have an account to earn and turn in points.

What if I forget my account details?

Send an e-mail to sales@gobuses.com and we will assist you.

Assistance

 

Are there any limitations on the size of a mobility unit?

Yes. The maximum with limit is 200 lbs and the unit must fit on the platform which is 48" long and 30" wide. 2 mobility aids can be accommodated on each Go Bus.

Are Go Buses wheelchair lift equipped?

Yes all Go Buses are wheelchair lift equipped.

Can you accommodate passengers with disabilities?

We can accommodate passengers with disabilities. To make your ride as smooth as possible let us know ahead of time if you or a fellow passenger need assistance.

What is your policy regarding customers with disabilities?

It is the policy of all Go Buses companies to comply with the Americans with Disabilities Act (ADA) and provide accessible service to all passengers and help make your trip as pleasant as possible.

Please advise Go Buses at the time of booking, of any individual(s) with a disability that may require specific assistance. If for any reason notice is not provided, Go Buses will nevertheless make a reasonable effort to provide such service, and we will be glad to help.

Go Buses does not provide interline service, a trip completed partially by another bus company. All schedule service ends with the Go Buses destination. Should you be travelling beyond that point, please make arrangements directly with whatever provider will handle your transportation from that point.

If you know ahead of time that your trip will include scheduled stops it is always helpful to let us know before the trip so that we can best accommodate your needs. If you need any assistance during a rest stop from the bus operator (including retrieving a mobility device, operating the lift, etc.) please ask the bus operator and we will be happy to assist you.

If you are travelling on an Go Buses bus making a 3 hour trip or longer, that does not have any scheduled rest stops, and is equipped with a lavatory that is inaccessible to your disability, you may request an unscheduled rest stop.

Our staff is happy to assist you whenever possible if you are travelling alone. If you require special assistance of a personal nature you should consider traveling with a personal care attendant as our staff will not provide that level of assistance.

Can I travel with my service animal?

Our policies prohibit animals on board our buses; however the exception is any ADA service animal.

A “service animal” is any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. 28 C.F.R. § 36.104.

Emotional support and comfort animals are not considered service animals under the ADA.

All service animals are the sole responsibility of the owner and must be in control with a leash, carrier, or other restraints that are appropriate. Any damage to the bus or clean up required is the responsibility of the owner of that service animal. Service animals cannot travel in the aisle or occupy a seat that may otherwise be available to other passengers. Service animals will not be transported in the luggage compartments under the bus. Go Buses will not transport any animal that is considered a threat to the health and/or safety of other passengers or Go Buses personnel.

Can I travel with my oxygen container?

Oxygen containers are a fire and explosion hazard. Personal use containers (those carried with the person either on wheels or as baggage) while in active use, are allowed on the bus. The containers are not to consume any seating otherwise available to other passengers or be kept in the aisle. Up to two spare containers per person will be transported free of charge but are to be equipped with protective cases and safety caps and securely stored in the baggage compartment. We will not carry oxygen containers without safety caps and installed or larger than 26 inches long and 4.5 inches in width.

What is your policy regarding mobility aids?

Mobility aids for persons who require their use but are ambulatory, can load such apparatus in the baggage compartment of the bus, space providing. Such apparatus is not to be brought into the passenger area of the bus unless using a lift equipped bus with space designated for mobility aids and the person remains in the mobility aid, the exception being canes or walkers that can be folded and kept with the passenger or fit in an overhead baggage area. Maximum size/weight of any mobility aid to be stored under the bus is limited to 200 pounds and 33”x33”x48”. If you request the use of the onboard lift, we will do our best to accommodate your requests but such requests will be subject to our ability to safely deploy the lift in any given location or conditions outside the control of our operations.

Each lift equipped bus has a maximum capacity to hold two occupied mobility aids. Some smaller model units will have a capacity of one mobility aid. The weight limit of the lift is 600 pounds including the occupant and the mobility aid. 48 inches in height and 30 inches wide is the maximum dimensions of any mobility aid to be secured with an occupant inside the passenger compartment. Mobility aids that are brought on board require some seating to be removed for proper placement and securement of the mobility aid. Should a bus already be at capacity, we will not be able to accommodate a mobility aid on that particular regular route bus.

Can you provide assistance for passengers with a disability?

Go Buses will assist you as best as can be accommodated with your request. Please advise the driver on scheduled service operations and advise your sales agent at the time of booking your charter. We will assist you where possible but will not provide assistance of a personal nature. If you have such needs, please arrange to travel with a companion.

Who can I contact if I have any further questions?

If you have any questions regarding these polices, you are welcome to contact us prior to traveling by telephone, on 855-888-7160. The Call Center is operational seven days a week, between the following times:

Monday: 7:30am - 6:00pm
Tuesday: 7:30am - 4:00pm
Wednesday: 7:30am - 4:00pm
Thursday: 7:30am - 5:00pm
Friday: 6:30am - 7:00pm
Saturday: 6:00am - 4:00pm
Sunday: 6:30am - 7:00pm