Are there any limitations on the size of a mobility unit?
Yes. The maximum with limit is 200 lbs and the unit must fit on the platform which is 48" long and 30" wide. 2 mobility aids can be accommodated on each Go Bus.
Are Go Buses wheelchair lift equipped?
Yes all Go Buses are wheelchair lift equipped.
Can you accommodate passengers with disabilities?
We can accommodate passengers with disabilities. To make your ride as smooth as possible let us know ahead of time if you or a fellow passenger need assistance.
What is your policy regarding customers with disabilities?
It is the policy of all Go Buses companies to comply with the Americans with Disabilities Act (ADA) and provide accessible service to all passengers and help make your trip as pleasant as possible.
Please advise Go Buses at the time of booking, of any individual(s) with a disability that may require specific assistance. If for any reason notice is not provided, Go Buses will nevertheless make a reasonable effort to provide such service, and we will be glad to help.
Go Buses does not provide interline service, a trip completed partially by another bus company. All schedule service ends with the Go Buses destination. Should you be travelling beyond that point, please make arrangements directly with whatever provider will handle your transportation from that point.
If you know ahead of time that your trip will include scheduled stops it is always helpful to let us know before the trip so that we can best accommodate your needs. If you need any assistance during a rest stop from the bus operator (including retrieving a mobility device, operating the lift, etc.) please ask the bus operator and we will be happy to assist you.
If you are travelling on an Go Buses bus making a 3 hour trip or longer, that does not have any scheduled rest stops, and is equipped with a lavatory that is inaccessible to your disability, you may request an unscheduled rest stop.
Our staff is happy to assist you whenever possible if you are travelling alone. If you require special assistance of a personal nature you should consider traveling with a personal care attendant as our staff will not provide that level of assistance.
Can I travel with my service animal?
Our policies prohibit animals on board our buses; however the exception is any ADA service animal.
A “service animal” is any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. 28 C.F.R. § 36.104.
Emotional support and comfort animals are not considered service animals under the ADA.
All service animals are the sole responsibility of the owner and must be in control with a leash, carrier, or other restraints that are appropriate. Any damage to the bus or clean up required is the responsibility of the owner of that service animal. Service animals cannot travel in the aisle or occupy a seat that may otherwise be available to other passengers. Service animals will not be transported in the luggage compartments under the bus. Go Buses will not transport any animal that is considered a threat to the health and/or safety of other passengers or Go Buses personnel.
Can I travel with my oxygen container?
Oxygen containers are a fire and explosion hazard. Personal use containers (those carried with the person either on wheels or as baggage) while in active use, are allowed on the bus. The containers are not to consume any seating otherwise available to other passengers or be kept in the aisle. Up to two spare containers per person will be transported free of charge but are to be equipped with protective cases and safety caps and securely stored in the baggage compartment. We will not carry oxygen containers without safety caps and installed or larger than 26 inches long and 4.5 inches in width.
What is your policy regarding mobility aids?
Mobility aids for persons who require their use but are ambulatory, can load such apparatus in the baggage compartment of the bus, space providing. Such apparatus is not to be brought into the passenger area of the bus unless using a lift equipped bus with space designated for mobility aids and the person remains in the mobility aid, the exception being canes or walkers that can be folded and kept with the passenger or fit in an overhead baggage area. Maximum size/weight of any mobility aid to be stored under the bus is limited to 200 pounds and 33”x33”x48”. If you request the use of the onboard lift, we will do our best to accommodate your requests but such requests will be subject to our ability to safely deploy the lift in any given location or conditions outside the control of our operations.
Each lift equipped bus has a maximum capacity to hold two occupied mobility aids. Some smaller model units will have a capacity of one mobility aid. The weight limit of the lift is 600 pounds including the occupant and the mobility aid. 48 inches in height and 30 inches wide is the maximum dimensions of any mobility aid to be secured with an occupant inside the passenger compartment. Mobility aids that are brought on board require some seating to be removed for proper placement and securement of the mobility aid. Should a bus already be at capacity, we will not be able to accommodate a mobility aid on that particular regular route bus.
Can you provide assistance for passengers with a disability?
Go Buses will assist you as best as can be accommodated with your request. Please advise the driver on scheduled service operations and advise your sales agent at the time of booking your charter. We will assist you where possible but will not provide assistance of a personal nature. If you have such needs, please arrange to travel with a companion.
Who can I contact if I have any further questions?
If you have any questions regarding these polices, you are welcome to contact us prior to traveling by telephone, on 855-888-7160