GO BUSES WILL RESUME LIMITED SERVICE ON THURSDAY, MAY 20, 2021
We're excited to announce the return of Go Buses service on the following routes starting May 20th:
Manassas, Vienna, and Tysons Corner, VA - NYC
Cambridge and Newton, MA - NYC
Additional routes and stations will come online at a later date.
Go Buses is setting the BEST IN THE INDUSTRY standards to reduce the risk of COVID-19 transmission:
-Contactless ticketing and boarding process
-Thorough cleaning of all coaches, including the use of an EPA-approved sanitizing mist
-All passengers over the age of 2 are required to wear face coverings at all times onboard Go Buses
-All employees submit a daily health screen each workday
Do I have to wear a face mask?
Yes. All passengers must wear face coverings at all times on the bus. Passengers who refuse to wear a face covering may not be allowed on board.
What steps are you taking to keep buses clean?
Every bus is thoroughly cleaned and high-touch areas are sanitized every day. Our cleaning process utilizes EPA-approved disinfectants and follows the most up to date guidance.
We have also made cleaning wipes and/or hand sanitizer available on all buses.
You can learn more about our vehicle cleaning process here:
How do I board the bus?
For the safety of our passengers and employees we have implemented a contactless boarding procedure.
You must wear a face mask or covering at all times onboard Go Buses. Passengers who refuse to wear a face covering may not be allowed on board.
Please maintain social distancing from other passengers and the driver while waiting to board the bus.
When you reach the front of the line, tell the driver your name or order number (from a safe distance). The driver will verify you are on the trip manifest. There is no need to show the driver your phone. The driver will instruct you how to stow your luggage.
What about luggage?
Please mind your surroundings as you claim your luggage and maintain social distancing from the driver and other passengers while handling luggage.
What about water bottles?
For the time being, we have suspended water bottle distribution on our buses. This will reduce the amount of trash and potential for spreading the virus. Please help our teams maintain a high level of sanitation onboard and properly discard any trash as you exit the bus.
What is closed?
The Go Buses terminal building at Riverside Station in Newton, MA will remain closed until further notice. Buses will pick up in front of the building.
What if I don’t feel well?
If you are sick or do not feel well, STAY HOME and follow CDC guidance. You can cancel your trip online to receive points for future travel.
Effective immediately, all tickets purchased through Go Buses.com or the Go Buses app can be cancelled or changed up until time of departure. GO Tickets will be issued to your account as points, GO Flex tickets will be returned to your payment card. At this time, tickets purchased through 3rd party booking sites cannot be changed.
What about expiring rewards points?
All Go Buses rewards points that were scheduled to expire in 2020 will be extended to the end of 2021.
Only orders placed through GoBuses.com can be changed, orders placed through 3rd parties are final.
1. Click on the “Sign In” or “Account Home” button on the top right of the screen to view your account home screen.
2. Under “Order History” select this order.
3. Select “Amend Items” on the right side of the screen.
4. Click the green “x” next to the tickets that you wish to remove.
If you are cancelling a ticket without adding a new one you can skip steps #5 and #6.
5. Select the “Add New Ticket” button if you are adding a different departure.
6. Search for the trip that you would like to add and select the number of tickets for your party.
7. Select “Done” when complete.
8. Follow any remaining on-screen instructions to complete the transaction.