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FAQ's

All you need to know for your journey

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Traveling on the bus

 

What do I give the driver when boarding the bus?

The bus driver, dispatcher or customer service agent will check your ticket reservation prior to boarding the bus.

What do Go Buses look like?

Go Bus is a silver bus with a green logo. Bus may also include an Academy logo.

What is your luggage policy?

Customers can bring 2 pieces of luggage totaling no more than 50 lbs to be stored underneath the bus. Bags brought aboard the bus must fit in the overhead bin area.

Can I take my bicycles, skis etc on board?

Bicycles and skis can be stored below the bus as long as room exists. Please speak to a customer service agent before boarding.

What amenities do your buses offer?

Amenities aboard Go Buses include clean restroom, reclining seats with foot rests, reading lights, temperature control system, overhead luggage storage compartments, complimentary bottle of water and free Wi-Fi.

Can I bring food on the bus?

Yes, you can bring food and drinks on board Go Buses. We ask that you be respectful of fellow passengers and keep your seating area clean during the trip.

Can I bring my pet on board?

Pets are not allowed on Go Buses.

How long will my trip take?

A journey between Cambridge, MA and Manhattan with a stop in Newton should take 4 hours and 40 minutes. However, unexpected traffic may increase travel times.

Does the bus make stops?

Only scheduled stops for Go Buses is midtown Manhattan, Newton, MA and Cambridge, MA.

Making Reservations

 

Why do I need to register for an account with Go Buses?

Setting up an account on gobuses.com enables us to provide you the best service and offers.

What is your policy for tickets purchased through a third party seller?

Tickets purchased through a third party seller are non-transferable and non-refundable.

How far in advance can I make a reservation?

Reservations can be made 6-8 weeks in advance.

What confirmation do I get for my reservation?

A ticket confirmation will be sent to you via e-mail or you can show the reservation to customer service from your smart phone.

What is my reservation number?

The reservation number confirms your seat on the bus.

Can I bring a child safety seat on board?

Passengers are welcome to use their own child safety seats on board our equipment. It is your responsibility to ensure that such seats are approved for use on board buses and that you bring any and all additional equipment that may be required to properly use such seats such as safety strapping and belts. Go Buses does not provide strapping or other child safety seat required equipment. The use of such safety seats may require the purchase of a second ticket. Check with a customer service agent prior to boarding.

What is your refund policy?

All reservations are honored for the date and time chosen only. You may self-cancel and receive a refund up to 24 hours before departure time by logging into your account.

Tickets are nonrefundable and are not exchangeable if you're within the 24 hour policy.

See full terms and conditions here.

Can I change my reservation?

You can change your reservation through the website as long as it is not within 24 hours of your original departure.

Can I make a reservation over the phone?

Yes by calling 855-888-7160.

Boarding

 

What do I give the driver when boarding the bus?

A field dispatcher or driver will check your ticket or smart phone prior to boarding the bus.

How does your boarding process work?

Tickets are purchased online. In Manhattan and Newton, MA field dispatchers and customer service agents will check tickets prior to boarding. In Cambridge, MA the bus driver will check tickets. Customers traveling stand by from Cambridge will have their seat from Newton to Manhattan confirmed by a customer service agent in Newton.

What if I’ve forgotten my email confirmation?

If you have forgotten your e-mail confirmation you can either login to your account and show a customer service agent the ticket on your phone or use a valid form of ID.

Do you accept confirmation via cell phones?

Yes. Confirmations via smart phone are acceptable.

Do I have to book my seat in advance?

Visit gobuses.com to book your tickets.

Do you have a stand by policy?

Customers can stand by for departures on the same day as their original departure. Seats are not guaranteed and filled on a first come first serve basis. A new ticket purchase is required to travel.

What if I miss my departure?

All reservations are honored for the date and time chosen only.

If you miss your departure a new ticket purchased would be required. Tickets are nonrefundable and are not exchangeable if you're within the 24 hour policy.

Where exactly do your buses stop?

Go Buses stops are in New York City (30th St / 9th Ave), Newton, MA (Riverside Bus Station - 335 Grove Street) and in Cambridge, MA (Alewife Bus Station - Alewife Brook Parkway)

Go Buses Rewards

 

How do I enroll in the loyalty program?

Enrolling in the loyalty program is easy. Simply visit account home and create an account. You will now to start collecting points for every $ you spend.

How do I earn loyalty points?

Customers earn 100 points for each dollar purchased on gobuses.com.

How do I redeem my loyalty points?

You can redeem your points when making a purchase on gobuses.com. Points can be redeemed on complete journeys. You must have an account to earn and turn in points.

What if I forget my account details?

Send an e-mail to sales@gobuses.com and we will assist you.

Assistance

 

Are there any limitations on the size of a mobility unit?

Yes. The maximum with limit is 200 lbs and the unit must fit on the platform which is 48" long and 30" wide. 2 mobility aids can be accommodated on each Go Bus.

Are Go Buses wheelchair lift equipped?

Yes all Go Buses are wheelchair lift equipped.

Can you accommodate passengers with disabilities?

We can accommodate passengers with disabilities. To make your ride as smooth as possible let us know ahead of time if you or a fellow passenger need assistance.

What is your policy regarding customers with disabilities?

It is the policy of all Go Buses companies to comply with the Americans with Disabilities Act (ADA) and provide accessible service to all passengers and help make your trip as pleasant as possible.

Please advise Go Buses at the time of booking, of any individual(s) with a disability that may require specific assistance. If for any reason notice is not provided, Go Buses will nevertheless make a reasonable effort to provide such service, and we will be glad to help.

Go Buses does not provide interline service, a trip completed partially by another bus company. All schedule service ends with the Go Buses destination. Should you be travelling beyond that point, please make arrangements directly with whatever provider will handle your transportation from that point.

If you know ahead of time that your trip will include scheduled stops it is always helpful to let us know before the trip so that we can best accommodate your needs. If you need any assistance during a rest stop from the bus operator (including retrieving a mobility device, operating the lift, etc.) please ask the bus operator and we will be happy to assist you.

If you are travelling on an Go Buses bus making a 3 hour trip or longer, that does not have any scheduled rest stops, and is equipped with a lavatory that is inaccessible to your disability, you may request an unscheduled rest stop.

Our staff is happy to assist you whenever possible if you are travelling alone. If you require special assistance of a personal nature you should consider traveling with a personal care attendant as our staff will not provide that level of assistance.

Can I travel with my service animal?

Our policies prohibit animals on board our buses; however the exception is any ADA service animal.

A “service animal” is any guide dog, signal dog, or other animal individually trained to do work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. 28 C.F.R. § 36.104.

Emotional support and comfort animals are not considered service animals under the ADA.

All service animals are the sole responsibility of the owner and must be in control with a leash, carrier, or other restraints that are appropriate. Any damage to the bus or clean up required is the responsibility of the owner of that service animal. Service animals cannot travel in the aisle or occupy a seat that may otherwise be available to other passengers. Service animals will not be transported in the luggage compartments under the bus. Go Buses will not transport any animal that is considered a threat to the health and/or safety of other passengers or Go Buses personnel.

Can I travel with my oxygen container?

Oxygen containers are a fire and explosion hazard. Personal use containers (those carried with the person either on wheels or as baggage) while in active use, are allowed on the bus. The containers are not to consume any seating otherwise available to other passengers or be kept in the aisle. Up to two spare containers per person will be transported free of charge but are to be equipped with protective cases and safety caps and securely stored in the baggage compartment. We will not carry oxygen containers without safety caps and installed or larger than 26 inches long and 4.5 inches in width.

What is your policy regarding mobility aids?

Mobility aids for persons who require their use but are ambulatory, can load such apparatus in the baggage compartment of the bus, space providing. Such apparatus is not to be brought into the passenger area of the bus unless using a lift equipped bus with space designated for mobility aids and the person remains in the mobility aid, the exception being canes or walkers that can be folded and kept with the passenger or fit in an overhead baggage area. Maximum size/weight of any mobility aid to be stored under the bus is limited to 200 pounds and 33”x33”x48”. If you request the use of the onboard lift, we will do our best to accommodate your requests but such requests will be subject to our ability to safely deploy the lift in any given location or conditions outside the control of our operations.

Each lift equipped bus has a maximum capacity to hold two occupied mobility aids. Some smaller model units will have a capacity of one mobility aid. The weight limit of the lift is 600 pounds including the occupant and the mobility aid. 48 inches in height and 30 inches wide is the maximum dimensions of any mobility aid to be secured with an occupant inside the passenger compartment. Mobility aids that are brought on board require some seating to be removed for proper placement and securement of the mobility aid. Should a bus already be at capacity, we will not be able to accommodate a mobility aid on that particular regular route bus.

Can you provide assistance for passengers with a disability?

Go Buses will assist you as best as can be accommodated with your request. Please advise the driver on scheduled service operations and advise your sales agent at the time of booking your charter. We will assist you where possible but will not provide assistance of a personal nature. If you have such needs, please arrange to travel with a companion.

Who can I contact if I have any further questions?

If you have any questions regarding these polices, you are welcome to contact us prior to traveling by telephone, on 855-888-7160