Go Buses COVID-19 Response
The safety and well-being of our passengers and employees is always our top priority at Go Buses.
Suspension of Service!
Unfortunately the coronavirus pandemic continues to grip our country. With the safety of our team and customers in mind, we have made the difficult decision to again temporarily suspend Go Buses service effective Monday, August 10, 2020. All ticket holders will be refunded onto their original method of payment. Please keep well during these difficult times.
We will resume service as travel conditions improve.
Do I have to wear a face mask?
Yes. All passengers must wear face coverings at all times on the bus. Passengers who refuse to wear a face covering may not be allowed on board.
To help ensure that there is enough room for proper social distancing, we have reduced the number of passengers on board to less than half. Please seat yourself with physical distancing in mind so that everyone can have an empty seat next to them.
What steps are you taking to keep buses clean?
Every bus is thoroughly cleaned and high-touch areas are sanitized every day. Our cleaning process utilizes EPA-approved disinfectants and follows the most up to date guidance.
We have also made cleaning wipes and/or hand sanitizer available on all buses.
You can learn more about our vehicle cleaning process here:
How do I board the bus?
For the safety of our passengers and employees we have implemented a contactless boarding procedure.
You must wear a face mask or covering at all times onboard Go Buses. Passengers who refuse to wear a face covering may not be allowed on board.
Please maintain 6-foot social distancing from other passengers and the driver while waiting to board the bus.
When you reach the front of the line, tell the driver your name or order number (from a safe distance). The driver will verify you are on the trip manifest. There is no need to show the driver your phone. The driver will instruct you how to stow your luggage.
What about luggage?
Please mind your surroundings as you claim your luggage and maintain social distancing from the driver and other passengers while handling luggage.
What about water bottles?
For the time being, we have suspended water bottle distribution on our buses. This will reduce the amount of trash and potential for spreading the virus. Please help our teams maintain a high level of sanitation onboard and properly discard any trash as you exit the bus.
What is closed?
The Go Buses terminal building at Riverside Station in Newton, MA will remain closed until further notice. Buses will pick up in front of the building.
What if I don’t feel well?
If you are sick or do not feel well, STAY HOME and follow CDC guidance. You can cancel your trip online to receive points for future travel.
Effective immediately, all tickets purchased through Go Buses.com or the Go Buses app can be cancelled or changed up until time of departure. GO Tickets will be issued to your account as points, GO Flex tickets will be returned to your payment card. At this time, tickets purchased through 3rd party booking sites cannot be changed.
What about expiring rewards points?
All Go Buses rewards points that were scheduled to expire in 2020 will be extended to the end of the year.
Important Information for Passengers Arriving in New York State
Arriving in New York State? New York State has issued a travel advisory for anyone entering the state from states or territories that are experiencing recent, significant, community-wide spread of COVID-19*.
All travelers to New York State must fill out the following form to determine whether a 14-day precautionary quarantine is required.
*For a list of states and territories that meet the criteria for required quarantine due to significant community transmission, visit https://ny.gov/states. This is based upon a seven-day rolling average, of positive tests in excess of 10%, or number of positive cases exceeding 10 per 100,000 residents.
You can access the form at: https://forms.ny.gov/s3/Welcome-to-New-York-State-Traveler-Health-Form