Go Buses COVID-19 Response
The safety and well-being of our passengers and employees is always our top priority at Go Buses.
Is Go Buses service still running?
Go Buses will resume limited NYC service on or after Friday, June 12th from Cambridge, MA, Newton, MA, Manassas, VA, Vienna, VA, and Tysons Corner, VA. Other stops and routes will come online later.
Do I have to wear a face mask?
Yes. All passengers must wear face coverings at all times on the bus. Passengers who refuse to wear a face covering may not be allowed on board.
To help ensure that there is enough room for proper social distancing, we have reduced the number of passengers on board. Please seat yourself with social distancing in mind.
What steps are you taking to keep buses clean?
Every bus is thoroughly cleaned and high-touch areas are sanitized every day. Our cleaning process utilizes EPA-approved disinfectants and follows the most up to date guidance.
We have also made cleaning wipes and/or hand sanitizer available on all buses.
You can learn more about our vehicle cleaning process here:
How do I board the bus?
You must wear a face mask or covering at all times onboard Go Buses. Passengers who refuse to wear a face covering may not be allowed on board.
Please maintain 6-foot social distancing from other passengers and the driver while waiting to board the bus.
When you reach the front of the line, tell the driver your name or order number (from a safe distance). The driver will verify you are on the trip manifest. There is no need to show the driver your phone. The driver will instruct you how to stow your luggage.
What about luggage?
We have adopted a “no-touch” luggage policy. If you have luggage to stow, the driver will instruct you which luggage bay to use for your destination. When you arrive, the driver will bring bags to the front of the luggage bay. Please mind your surroundings as you claim your luggage and maintain social distancing from the driver and other passengers while handling luggage.
What about water bottles?
For the time being, we have suspended water bottle distribution on our buses. This will reduce the amount of trash and potential for spreading the virus. Please help our teams maintain a high level of sanitation onboard and properly discard any trash as you exit the bus.
What is closed?
The Go Buses terminal building at Riverside Station in Newton, MA will remain closed until further notice. Buses will pick up in front of the building.
What if I don’t feel well?
If you are sick or do not feel well, STAY HOME and follow CDC guidance. You can cancel your trip online to receive points for future travel.
What about expiring rewards points?
All Go Buses rewards points that were scheduled to expire in 2020 will be extended to the end of the year.
Out of an abundance of caution for the public and our employees, all Go Buses service will be suspended through June 11th. We intend to resume service on Friday, June 12th or later. We have made this difficult decision in support of social distancing and other public health guidelines imposed throughout the country. We will continue to monitor the situation and will resume service as soon as travel conditions improve.
All ticket holders will be refunded via the method of payment used to book their tickets. Please allow a few days processing time for your refund to appear. You can also manage your bookings through your account page
or in the Go Buses app.
We wish you all the best during these difficult times and look forward to seeing you again soon.